FAQ

Who can I contact about my order/questions?
Please reach out to us at info@hibiscuswave.ca and we will respond within 7 business days.

How long is shipping?
Shipping depends on your location but most will receive within 2 weeks after product ship out date. Ship out dates will be listed on product listings and at checkout. Please note *pre orders take approx 4 weeks for production time, unless stated as in stock.

How do the hoodies fit?
Hoodies are slightly oversized, we recommend keeping your usual size unless you want an extra oversize fit then go up 1 size. Please see our size chart before ordering.

Can I return or exchange my order?
You have up to 15 days to return an item for an exchange only. Please see our exchange information.

Do you send PR? Can we collab? 
You can send us an email if you are interested in collaborating with a little bit of information about you and your social media handles, but please note that not everyone will get a response. 

How do I wash my Hibiscus Wave products?
♡ Machine wash inside out, cold.
♡ Do not tumble dry as this can affect the embroidery stitching
♡ Air dry or low heat to keep your hoodie looking it's best!